Nuurrani Herbal
Grievance Officer
In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000 (and rules made thereunder), the details of our Grievance Officer are published below for the redressal of any complaints or concerns relating to this Website, your orders, or your personal data.
Mr. Arif Khan
Manager
Company address
27 Park Avenue, Meerut, Uttar Pradesh 250002, India
Phone
Working hours
Monday to Saturday, 10:00 AM to 6:00 PM (excluding public holidays)
6.1
Response timelines
- Complaints will be acknowledged within 48 hours of receipt.
- Complaints will be redressed within one month (30 days) from the date of receipt, in accordance with the Consumer Protection (E-Commerce) Rules, 2020.
6.2
How to raise a complaint
You may reach out to our Grievance Officer via phone at 9589831499 or email at support@nuurraniherbal.com with your order details (if applicable) and a description of your complaint.
For product-related issues (damaged/defective/wrong item), please also refer to Section 4.3 of the Return, Refund & Cancellation Policy.