Nuurrani Herbal
Shipping Policy
This Shipping Policy explains how Nuurrani Herbal Pvt. Ltd. processes, dispatches, and delivers your order once it has been confirmed with our team, along with what to expect around timelines, tracking, and Cash on Delivery.
3.1
Order processing
- Once your order is confirmed via WhatsApp, it is typically processed and handed over to our courier partner within 1-2 business days.
- Orders are not processed on Sundays and public holidays.
3.2
Delivery timelines
- Estimated delivery time is 7-8 business days from the date of dispatch, depending on your location.
- Delivery timelines are estimates provided by our courier partner and are not guaranteed; delays may occur due to weather, courier network issues, or regional restrictions.
3.3
Delivery areas
- We currently ship across India.
- Some remote pin codes may have limited courier serviceability; our team will inform you at the time of order if your location is unserviceable.
3.4
Shipping charges
Shipping charges (if any) will be communicated by our sales team at the time of order confirmation.
3.5
Cash on Delivery (COD)
- For COD orders, please keep the exact order amount ready at the time of delivery.
- Our courier partner may attempt delivery 3 times before returning the order to us.
3.6
Order tracking
Once dispatched, you will receive tracking details via WhatsApp/SMS to monitor your shipment status.
3.7
Failed/undelivered orders
If a delivery attempt fails due to an incorrect address, unavailability of the recipient, or refusal to accept COD payment, the order may be returned to us. Re-shipping charges may apply for a second delivery attempt.