Privacy Policy

• Personal details: name, phone number, WhatsApp number, delivery address, email (if provided).
• Order details: products enquired about or ordered, order history, payment mode (Cash on Delivery or online, where applicable).
• Health-related information you voluntarily share: if you tell us about a health concern (e.g., while discussing Noor-e-Fit or Noor-e-Mahina) to help our team recommend a product, this is collected only with your consent and used solely to assist you.
• Technical data: IP address, browser type, device information, and pages visited, collected automatically through cookies and similar technologies when you browse the Website.
• Communication data: messages exchanged with our sales team over WhatsApp, calls, or the Website's contact/enquiry forms.

• To process and fulfil your orders (including COD orders placed via WhatsApp).
• To communicate with you about your order, delivery status, and after-sales support.
• To respond to enquiries and provide product recommendations.
• To improve our Website, products, and customer service.
• To send promotional offers or updates, only where you have not opted out.
• To comply with legal, tax (GST), and regulatory (FSSAI) obligations.

We do not sell your personal information. We may share it with:

• Delivery/logistics partners (e.g., our courier partner) solely to fulfil and deliver your order.
• Payment processors, where an online payment option is used.
• Government or regulatory authorities, where required by law.

We do not share your data with third parties for their independent marketing purposes without your consent.

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, or disclosure. However, no method of transmission over the internet or WhatsApp is 100% secure, and we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law (including GST record-keeping requirements).

Under applicable Indian law, including the DPDP Act, you may:

• Request access to the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data, subject to our legal/record-keeping obligations.
• Opt out of promotional WhatsApp messages or calls at any time by informing our support team.

To exercise these rights, contact us at support@nuurraniherbal.com.

Our Website may use cookies to improve browsing experience and analyse traffic. You can disable cookies through your browser settings, though some Website features may not function properly as a result.

Our products and Website are intended for use by adults. We do not knowingly collect personal information from individuals under 18 years of age.

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date.